Privacy Policy for UNES Dental Care Services

At UNES Dental Care Services, we are committed to safeguarding the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, protect, and manage your data when you visit our website, book appointments, or use our services. By accessing our website or engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide our services effectively:

a) Personal Information

• Full name, address, phone number, and email address.
• Date of birth and gender.
• Payment and billing information.

b) Medical and Dental Information

• Medical history, current medications, and allergies.
• Dental records, X-rays, and treatment plans.

c) Technical Information

• IP address, browser type, device type, and operating system.
• Cookies and usage data to enhance your browsing experience.

2. How We Use Your Information

We use the information collected for the following purposes:

• To Provide Dental Services: To book appointments, diagnose conditions, and develop personalized treatment plans.
• To Improve Our Services: To analyze feedback and improve user experience on our website and other platforms.
• To Communicate: To send appointment reminders, follow-ups, promotions, or updates about our services.
• To Process Payments: To securely handle payment transactions for our services.
• To Comply with Legal Obligations: To adhere to healthcare regulations and reporting requirements.

3. Data Sharing and Disclosure

We respect your privacy and only share your data under the following circumstances:

• With Consent: When you explicitly allow us to share your information.
• Service Providers: With trusted third-party providers for payment processing, appointment management, or other essential services.
• Legal Compliance: When required by law or to respond to legal requests or government inquiries.
• Medical Collaboration: With your consent, we may share information with other healthcare professionals involved in your care.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive information is encrypted during transmission and storage.
• Access Control: Only authorized personnel can access your information.
• Regular Audits: Periodic reviews of our data protection protocols to ensure compliance with best practices.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect anonymous analytics data. You can manage or disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

6. Your Rights

As a valued user, you have the following rights regarding your data:

• Access and Portability: Request a copy of your personal information.
• Correction: Update or correct inaccurate information.
• Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
• Withdrawal of Consent: Opt-out of receiving marketing communications or restrict data usage.

To exercise your rights, please contact us using the information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before sharing any personal information.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent. If we become aware that a child’s information has been collected without appropriate consent, we will take steps to delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

UNES Data Protection Officer
Email: unes@uonbi.ac.ke
Phone: +254 20 491 3910
Address: UNES HQ, Kolobot Drive

We are committed to addressing your concerns promptly and ensuring your privacy is respected.